Shipping policy

Last Updated: September 11, 2026

Thank you for shopping with Kunjuan.

This Shipping Policy explains our shipping destination, order processing times, shipping methods, estimated delivery times, shipping charges, tracking information, and other important shipping details.

1. Shipping Destination

Kunjuan currently ships within the United States only.

At this time, we do not offer international shipping.

Orders can only be delivered to valid residential and commercial addresses located within the United States.

All U.S. customer orders are fulfilled and shipped from our U.S. fulfillment center.

2. Order Processing

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Processing Time:
1–3 business days

Orders placed after 2:00 PM Central Time (CT) will begin processing on the next business day.

Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

3. Shipping Method & Delivery Time

Orders are shipped from our U.S. fulfillment center using domestic shipping carriers.

Estimated Transit Time:
Standard Shipping: 3–7 business days

Estimated Total Delivery Time:
4–10 business days
(Processing Time + Transit Time)

Delivery estimates are provided for reference only and may vary due to weather conditions, holidays, carrier operations, high shipping volumes, or other circumstances beyond our reasonable control.

4. Shipping Rates

Order Value: US$59.00 or more
Shipping Fee: Free Standard Shipping

Order Value: Below US$59.00
Shipping Fee: US$6.99

Shipping charges are displayed during checkout before payment is completed.

5. Shipping Carriers

Depending on the shipping destination, package size, and shipping requirements, orders may be delivered by:

USPS
UPS
FedEx

The carrier used may vary based on shipping requirements and availability.

6. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email including:

Carrier name
Tracking number
Tracking link

Tracking information usually becomes available within 24 hours after shipment.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect or incomplete shipping address is provided:

Delivery delays may occur.
Additional shipping charges may apply.
The package may be returned to the sender.

If you notice an address error, please contact our customer support team as soon as possible, preferably before your order is shipped.

8. Delivery Delays

Estimated delivery times are not guaranteed.

Delays may occur due to:

Severe weather
Public holidays
Carrier delays
High shipping volume
Natural disasters
Other circumstances beyond our reasonable control

If your package experiences an unexpected delay, please contact our customer support team.

9. Lost or Damaged Packages

If your package is lost during transit or arrives damaged, please contact our customer support team within 7 days after the expected delivery date.

Please provide, when applicable:

Order number
Photos of the package or damaged item
Description of the issue

We will review the information and, when appropriate, work with the applicable shipping carrier to investigate the issue and determine an appropriate resolution.