Privacy policy

Last Updated: September 11, 2026

Kunjuan ("Kunjuan," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit kunjuan.shop, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

  • Our website
  • Customer service communications
  • Email correspondence
  • Orders placed through our store
  • Newsletter subscriptions
  • Cookies and similar technologies

This Privacy Policy does not apply to third-party websites that may be linked from our website.

2. Information We Collect

We collect information necessary to operate our store, process orders, and provide customer service.

Personal Information

When you place an order, contact us, or subscribe to our newsletter, we may collect:

  • Full name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order history
  • Customer service communications
  • Payment information processed by third-party payment providers

Kunjuan does not store complete payment card information.

Device Information

We may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Language preference
  • Date and time of access
  • Pages visited
  • Referring website
  • Website usage data

This information helps us improve website performance, functionality, and security.

Cookies

Our website uses cookies and similar technologies to:

  • Maintain shopping cart functionality
  • Remember preferences
  • Improve website performance
  • Analyze website traffic
  • Help protect against fraudulent activity

You may disable cookies through your browser settings, although some website features may not function properly.

3. How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Verify and process payments
  • Arrange shipping
  • Respond to customer inquiries
  • Provide customer support
  • Improve our website and services
  • Detect and prevent fraudulent activity
  • Comply with legal obligations
  • Send order and service updates
  • Send marketing emails if you have subscribed

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

4. Payment Processing

Payments are securely processed by third-party payment providers.

Depending on the payment method selected, providers may include:

  • Shopify Payments
  • PayPal
  • Shop Pay
  • Apple Pay
  • Google Pay

These providers process payment information according to their own privacy policies.

Kunjuan does not store complete payment card details.

5. Order Fulfillment

To process and deliver your order, we may share necessary information with trusted service providers, including:

  • Shipping carriers
  • Payment processors
  • Fraud prevention providers
  • Customer support platforms
  • Website hosting providers

Only information reasonably necessary to provide these services is shared.

6. Shipping Providers

To deliver orders, necessary shipping information may be shared with carriers such as:

  • USPS
  • UPS
  • FedEx

Shared information may include:

  • Recipient name
  • Shipping address
  • Telephone number, when required
  • Tracking information

This information is used to process and deliver orders.

7. Marketing Communications

If you choose to subscribe, we may send promotional emails regarding:

  • New arrivals
  • Promotions
  • Store updates

You may unsubscribe at any time by using the unsubscribe link included in marketing emails.

Transactional emails related to your orders may continue to be sent when necessary.

8. Cookies

Our website may use different categories of cookies.

Essential Cookies

Required for:

  • Shopping cart functionality
  • Checkout
  • Login sessions, where applicable
  • Website security

Performance Cookies

Help us understand website usage and improve website performance.

Functional Cookies

May remember settings such as:

  • Language
  • Currency
  • Shopping preferences

Analytics Cookies

Help us understand and improve:

  • Website navigation
  • Product pages
  • Customer experience

9. Third-Party Services

Our website may use third-party services, which may include:

  • Shopify
  • Google Analytics
  • Google Ads
  • Meta Pixel
  • PayPal

These providers may collect or process information according to their own privacy policies and terms.

10. Data Security

We use commercially reasonable measures to help protect personal information, which may include:

  • SSL encryption
  • Secure payment processing
  • Restricted access
  • Firewall protection
  • Security monitoring

However, no method of internet transmission or electronic storage is completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Meet legal and regulatory obligations
  • Resolve disputes
  • Enforce applicable agreements

Information that is no longer required may be securely deleted or anonymized where appropriate.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict certain processing
  • Withdraw marketing consent
  • Request a copy of your personal data

Requests will be handled in accordance with applicable laws.

13. California Privacy Rights

California residents may have certain rights under applicable California privacy laws, including the right to:

  • Know what personal information we collect
  • Request deletion of eligible personal information
  • Request correction of inaccurate information
  • Receive equal treatment when exercising applicable privacy rights

Kunjuan does not sell personal information.

14. European Privacy Rights

Where applicable, individuals located in the European Economic Area may have rights including:

  • Access
  • Rectification
  • Erasure
  • Restriction of processing
  • Data portability
  • Objection to processing

Requests may be submitted using the contact information provided below.

15. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

16. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security, or content of those websites.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The revised version will be posted on this page with an updated Last Updated date.

18. Contact Us

If you have questions regarding this Privacy Policy, please contact us.

Brand:
Kunjuan

Customer Support Email:
service@kunjuan.shop

Customer Support Phone:
+1 (938) 732-7112

Business Hours (Central Time):
Monday – Friday: 9:00 AM – 6:00 PM (CT)
Saturday – Sunday: Closed

U.S. Customer Service Address:
1430 Gadsden Hwy
Ste 116
Birmingham, AL 35235
United States

Operated by:
Yiwu Kunjuan E-commerce Co., Ltd.

Company & Product Operations Address:
Room 401, 4th Floor
No. 8 Beiyuan Road
Beiyuan Street
Yiwu, Zhejiang
China