Privacy policy

Last Updated: July 27, 2026

Kunjuan ("Kunjuan," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit kunjuan.shop, place an order, or communicate with us.

By using our website, you agree to the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to information collected through:

Our website
Customer service communications
Email correspondence
Orders placed through our store
Newsletter subscriptions
Cookies and similar technologies

This Privacy Policy does not apply to third-party websites that may be linked from our website.

2. Information We Collect

We collect information necessary to operate our store and provide customer service.

Personal Information

When you place an order, contact us, or subscribe to our newsletter, we may collect:

Full name
Email address
Telephone number
Billing address
Shipping address
Order history
Customer service communications
Payment information processed by third-party payment providers

Kunjuan does not store complete payment card information.

Device Information

We may automatically collect:

IP address
Browser type
Device type
Operating system
Language preference
Date and time of access
Pages visited
Referring website
Website usage data

This information helps improve website performance and security.

Cookies

Our website uses cookies and similar technologies to:

Maintain shopping cart functionality
Remember preferences
Improve website performance
Analyze website traffic
Help protect against fraudulent activity

You may disable cookies in your browser settings, although some website features may not function properly.

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Verify payments
Arrange shipping
Respond to customer inquiries
Provide customer support
Improve our website
Detect fraudulent activity
Comply with legal obligations
Send order updates
Send marketing emails (only if you have subscribed)

We do not use personal information for automated decision-making that produces legal or similarly significant effects.

4. Payment Processing

Payments are securely processed by trusted third-party payment providers.

Depending on your payment method, providers may include:

Shopify Payments
PayPal
Shop Pay
Apple Pay
Google Pay

These providers process payment information according to their own privacy policies.

Kunjuan does not store complete payment card details.

5. Order Fulfillment

To process and deliver your order, we may share necessary information with trusted service providers, including:

Shipping carriers
Payment processors
Fraud prevention providers
Customer support platforms
Website hosting providers

Only the information necessary to perform these services is shared.

6. Shipping Providers

To deliver orders, shipping information may be shared with carriers such as:

USPS
UPS
FedEx

Shared information may include:

Recipient name
Shipping address
Telephone number (when required)
Tracking information

This information is used solely for order delivery.

7. Marketing Communications

If you choose to subscribe, we may send promotional emails regarding:

New arrivals
Promotions
Store updates

You may unsubscribe at any time using the unsubscribe link included in marketing emails.

Transactional emails related to your orders will continue to be sent when necessary.

8. Cookies

Our website uses different categories of cookies.

Essential Cookies

Required for:

Shopping cart
Checkout
Login sessions
Website security

Performance Cookies

Help us understand website usage and improve performance.

Functional Cookies

Remember settings such as:

Language
Currency
Shopping preferences

Analytics Cookies

Help improve:

Navigation
Product pages
Customer experience

9. Third-Party Services

Our website may use third-party services including:

Shopify
Google Analytics
Google Ads
Meta Pixel
PayPal

These providers process information according to their own privacy policies.

10. Data Security

We use commercially reasonable measures to help protect personal information, including:

SSL encryption
Secure payment processing
Restricted access
Firewall protection
Security monitoring

However, no method of internet transmission or electronic storage is completely secure.

11. Data Retention

We retain personal information only as long as necessary to:

Complete transactions
Provide customer support
Meet legal obligations
Resolve disputes
Enforce agreements

Information that is no longer required will be securely deleted or anonymized where appropriate.

12. Your Privacy Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Restrict certain processing
Withdraw marketing consent
Request a copy of your personal data

Requests will be handled in accordance with applicable laws.

13. California Privacy Rights (CCPA)

California residents may have the right to:

Know what personal information we collect
Request deletion of eligible personal information
Request correction of inaccurate information
Receive equal treatment regardless of exercising privacy rights

Kunjuan does not sell personal information.

14. European Privacy Rights (GDPR)

Where applicable, individuals located in the European Economic Area may have rights including:

Access
Rectification
Erasure
Restriction
Data portability
Objection to processing

Requests may be submitted using the contact information below.

15. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13.

If we become aware that such information has been collected, we will take reasonable steps to delete it.

16. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites.

17. Changes to This Policy

We may update this Privacy Policy from time to time.

The revised version will be posted on this page with an updated "Last Updated" date.

18. Contact Us

If you have questions regarding this Privacy Policy, please contact us.

Brand

Kunjuan

Customer Support Email

service@kunjuan.shop

Phone

+1 938-732-7112

Business Hours

Monday – Friday

9:00 AM – 5:00 PM (Central Time)

U.S. Customer Service & Return Address

1430 Gadsden Hwy
Ste 116
Birmingham, AL 35235
United States

Company & Operations Address (China)

Room 401, 4th Floor
No. 8 Beiyuan Road
Beiyuan Street
Yiwu, Zhejiang
China