Refund policy
Last Updated: September 11, 2026
At Kunjuan, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return in accordance with the policy below.
1. Return Window
You may request a return within 30 days after your order is delivered. The return period begins on the delivery date, not the order date.
Requests submitted more than 30 days after the delivery date cannot be accepted.
2. Return Eligibility
To qualify for a return, the item must meet all of the following conditions:
- Unused and unworn
- In its original condition
- Returned with all original tags and accessories
- Returned in the original packaging
- Free from damage caused by misuse or improper handling
Proof of purchase or the original order confirmation is required.
3. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Customized or personalized products
- Clearance or final sale items
- Gift cards
- Digital products
- Personal care products
- Items showing signs of wear, use, alteration, or damage after delivery
4. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive:
- a damaged item,
- a defective item, or
- an incorrect item,
please contact us within 7 days of delivery with your order number and clear photos of the issue.
After reviewing the information, we will provide an appropriate solution, which may include a replacement or refund where applicable.
5. How to Request a Return
Please contact our customer support team before returning any item.
Customer Support Email:
service@kunjuan.shop
Please include:
- Order number
- Product name
- Reason for return
- Photos, if applicable
All return requests must be reviewed and approved before any item is sent back.
6. Return Instructions
Do not send any item back before receiving return authorization and return instructions from our customer support team.
Once your return request is approved, we will provide the applicable return address and detailed instructions for sending the item back.
Returns sent without prior authorization may not be accepted or may result in delays in processing.
7. Return Shipping Costs
Customer's Change of Mind:
Customers are responsible for return shipping costs.
Original shipping charges, if applicable, are non-refundable.
Damaged, Defective, or Incorrect Items:
For approved returns involving damaged, defective, or incorrect items, Kunjuan will cover reasonable return shipping costs or provide another appropriate solution.
Please contact us before returning the item.
8. Refund Processing
After we receive and inspect your returned item, we will notify you of the refund status.
Approved refunds are typically processed within 3–5 business days and issued to the original payment method.
Depending on your payment provider or bank, additional processing time may be required before the refund appears in your account.
9. Restocking Fee
Kunjuan does not charge a restocking fee for approved returns.
10. Exchanges
We currently offer exchanges only for products that arrive damaged, defective, or incorrect.
11. Lost Return Shipments
If you arrange your own return shipment, we recommend using a trackable shipping service.
Kunjuan is not responsible for return packages that are lost or damaged during transit when shipped by the customer.
12. Customer Service Information
For return or refund questions, please contact our customer support team.
Brand:
Kunjuan
Customer Support Email:
service@kunjuan.shop
Customer Support Phone:
+1 (938) 732-7112
Business Hours (Central Time):
Monday – Friday: 9:00 AM – 6:00 PM (CT)
Saturday – Sunday: Closed
U.S. Customer Service Address:
1430 Gadsden Hwy
Ste 116
Birmingham, AL 35235
United States
Operated by:
Yiwu Kunjuan E-commerce Co., Ltd.
Production & Product Operations Address:
Room 401, 4th Floor
No. 8 Beiyuan Road
Beiyuan Street
Yiwu, Zhejiang
China